We recognize that you may have questions or concerns about our insurance and billing procedures. Please use the content of this section to learn about our billing process.
We strongly encourage you to personally contact your insurance company about your upcoming procedure. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your procedure date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
THE OUTPATIENT SURGERY CENTER OF JONESBORO WILL BILL AS FOLLOWS:
MEDICARE
We accept assignment of benefits.
PRIVATE INSURANCE
Your copay amount is due on or before your date of service. We will submit your bill directly to your private insurance company. A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance. If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company. We must make a copy of each insurance card at the time of registration.
SELF PAY
You will be contacted prior to your surgery with an estimated cost for your procedure. A discounted payment is due in full on or before the date of service. If unable to pay the discounted rate in full on date of service see our payment plan options for payment of the non discounted rate. .
We value all input questions and comments. Please use our provided contact methods so that we can direct your correspondence to the correct individual.
Contact us:
Outpatient Surgery Center of Jonesboro
870-935-8500
Billing info – ascrape@oscj.us
Most Common Insurance Plans We Accept
Aetna
AMCO
Blue Cross Blue Shield
Cigna
Health Advantage
Medicaid
Medicare
Medicare Railroad
Municipal Healthcare
PHCS
Sharp
Tricare for Life
United Healthcare
Qualchoice
Workers Comp
Self Pay
If your insurance company is not listed, it may be considered to be part of one of the networks listed above. Please call our office at 870-935-8500 and ask to talk with the insurance department for more information.
FAQ: Frequently asked questions:
Question: Why am I receiving more than one bill for the same procedure?
Answer: There are a number of separate charges associated with your procedure. You MAY receive charges from several companies.
1. St. Bernard’s Reference Lab
2. Jonesboro Anesthesia, PLLC
3. Your physician’s office – his/her fee for performing your procedure
4. Doctors Anatomic Pathology – services for tissue specimens removed during your procedure requiring further examination
Question: What type of credit cards do you accept?
Answer:We accept all major credit cards such as Visa, Mastercard, Discover. We do not accept American Express. We accept CareCredit.
Question: When should I expect my first bill?
Answer: We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.
Question: Do you charge interest?
Answer: No
Question: Are we able to set up a payment plan?
Answer: We ask that all estimated balances are paid in full on the date of service. If you are unable to pay the balance in full we offer 4 options:
1) We accept all major credit cards excluding American Express.
2) We accept CareCredit.
3) We will accept 50% of you estimated balance on the day of service. The remaining 50% must be paid in 30 days via automatic payment, either by card or ACH.
4) We will accept 50% of you estimated balance on the day of service. The remaining 50% may be paid in 2 equal monthly payments due within 60 days via automatic payment, either by card or ACH.* *This option is only available to patients with an estimated balance greater than $500.
Question: What is CareCredit?
Answer: CareCredit is a healthcare credit card. For more information please visit their website at www.carecredit.com or call them at 800-677-0718.
Question: What is included in my bill?
Answer: We are dedicated to reducing the cost of your medical care. In fact, we do not itemize invoices since most procedures have established charges. You will receive separate invoices from us, your physician, CRNA, lab and pathologist.
Question: What is your credit and payment policy?
Answer: All bad debts to the center must be paid in full prior to additional procedures being performed. For full details of estimated payment options please refer to payment plan question above.